Excellence in Technical Support: Dugraf's Commitment to Quality and Innovation
At Dugraf, the Technical Department is the core of our promise of quality and innovation, divided into three essential areas: Quality, Technical, and New Product Development and Improvement. With units in São Paulo, Santa Catarina and Mexico, our quality system encompasses everything from customer feedback to rigorous monitoring of every stage of the process, ensuring excellence from incoming inspection to after-sales support.
Precision in Quality Control
We have implemented the 5S system, carrying out monthly audits in all sectors - Production, Stock, Logistics and Sales. This continuous monitoring, combined with our proximity to world-leading suppliers, gives us a significant advantage in maintaining high quality standards. All products offered to our customers are meticulously inspected and registered.
Training and Workshops: Capacity Building and Innovation
Our approach to in-house training follows the concept of continuous improvement, equipping our sales, production and logistics teams with advanced knowledge about the products we supply and market strategies. We hold customized workshops at customers' premises, focusing on the application of photopolymer blankets and plates, as well as discussing essential precautions to maximize the effectiveness and durability of the products.
Over the years, Dugraf has trained more than 1,000 professionals, reinforcing our commitment not only to product excellence, but also to people development. The connection between our customers and the largest global suppliers is a testament to our central role in the printing industry, always focused on exceeding expectations and driving our partners' success.
Dugraf prides itself on being a company that not only distributes products, but also develops solutions, ensuring that each customer receives not only the best in terms of material, but also the support they need to achieve excellence in their printing projects.
