LGPD DUGRAF

GENERAL INFORMATION 

DUGRAF values the privacy of its customers, suppliers and partners and has created this Privacy Policy to demonstrate its commitment to transparency, administration, privacy, confidentiality and security of your data, under the terms of the General Data Protection Law and other laws on the subject, as well as to describe how your privacy is protected by DUGRAF when collecting, processing, using, storing and deleting your personal information and that of our customers, suppliers and partners.

The purpose of this privacy policy is to inform everyone in a clear and simple way about the processing of personal data provided by our customers, suppliers and partners.

DUGRAF follows the DUGRAF coexistence agreement, which represents the mission, vision and values of our company, designed to demonstrate the priority values of this company since its conception, always aiming for ethical action by all.

DUGRAF is the Controller of the personal data collected within the meaning of the applicable personal data regulations and, in particular, Law 13.709/2018, known as the General Data Protection Law. 

In order for the Privacy Policy to be well understood, it is essential to clarify some important concepts:

DEFINITIONS

User: all natural persons who will use or visit the Site(s) and/or Application(s), over 18 (eighteen) years of age or emancipated and fully capable of performing the acts of civil life or those absolutely or relatively incapable duly represented or assisted.

Personal Data: means any information provided and/or collected by DUGRAF and/or its affiliates, by any means, even if public, which: 

  • identifies, or when used in combination with other information processed by DUGRAF identifies an individual; or

  • through which the identification or contact information of a natural person can be derived.

Personal Data can be in any media or format, including electronic or computerized records, as well as paper-based files. Personal Data, however, does not include a business telephone number, business cell phone number, business address, business e-mail address.

Customer: any natural or legal person who purchases products or services from Dugraf;

Data subject: any natural or legal person whose personal data is collected by Dugraf;

Purpose: the objective or purpose that DUGRAF wishes to achieve from each act of processing personal information.

Necessity: justification why it is strictly necessary to collect personal data in order to achieve the purpose, avoiding excessive collection.

Legal bases: legal grounds that make it legitimate for DUGRAF to process personal data for a specific prior purpose. 

Consent: express and unequivocal authorization given by the User who is the holder of the personal data for DUGRAF to process their personal data for a previously described purpose, in which the legal basis for the act requires the express authorization of the holder.

This policy applies, in general, to all Users and potential Users of the services/products offered by Dugraf, including Users of the websites or other media operated by our group and summarizes how we may collect, produce, receive, classify, use, access, reproduce, transmit, distribute, process, archive, store, eliminate, evaluate or control the information, modify, communicate, transfer, disseminate or extract the data collected, including personally identifiable information, in accordance with the applicable legal bases and all privacy and data protection laws in force.

By accessing and/or using our website, the DUGRAF User declares to be at least 18 (eighteen) years old and to have full and express capacity to accept the terms and conditions of this Privacy Policy and the Consent Form for all legal purposes.

If the User does not fit the above description and/or does not agree, even in part, with the terms and conditions contained in this Privacy Policy, he/she should not access and/or use the services offered by Dugraf, as well as the sites and services operated by it.

COLLECTION AND USE OF PERSONAL INFORMATION

Our customers are aware that they provide information knowingly and voluntarily. 

How we work:

Processing of Personal Data

Newsletter

Data: Name and e-mail address provided directly by our client when accepting to receive our Newsletter.

Aims: To send you our newsletter and communications about products and promotions. If you no longer wish to receive our communications, just let us know via e-mail: marketing@dugraf.com.br

Section: Contact Us 

Data: Name, e-mail address and telephone number provided directly by our customer on our contact form at DUGRAF. "IP" data is also captured and is used to distinguish users.

Objectives: To answer your questions about our company, products, requests for quotes and quotations, as well as to receive suggestions, compliments, complaints and general messages.

If you no longer wish to receive our communications, just let us know by e-mailing us at

Request a quote

Data: Name, CPF/CNPJ, E-mail, Telephone, city and state provided directly by our client.

Objectives: Filling in our registration form will be necessary, when making a sale or service, so that you receive your request/products as completely as possible. Your personal data is stored so that you can receive communications from us via promotional emails.

If you want to delete your data, just let us know via e-mail. 

Indirectly Collected Data:

DUGRAF also collects a range of information automatically, such as: characteristics of the access device, browser, IP (with date and time), IP origin, information on clicks, pages accessed, the next pages accessed after leaving the Pages, or any search term entered on the sites or in reference to them, among others.

For this purpose, DUGRAF makes standard use of certain technologies, such as cookies, pixel tags, beacons and local shared objects, which are used for the purpose of improving the User's browsing experience on the Pages, according to their habits, common requests and preferences.

It is possible to disable the automatic collection of information through certain technologies, such as cookies and caches, through the settings of your internet browser, as well as on our own website, specifically with regard to cookies.

However, the User must be aware that, if these technologies are disabled, some of the features offered by the site, which depend on the processing of said data, may not function correctly.

The systems used to capture these metrics are:

  • Google Analytics

  • Facebook

  • Instagram

  • Linkedin

Information about your identity is not captured by the above tools.

Child and Adolescent Data:

Our content is not aimed at children or teenagers. For this reason, we do not make age assessments or purposely collect your personal data.

Data Sharing:

We do not sell your data to third parties. We only use the "Name" and "E-mail" data for third parties when using E-mail Marketing platforms if you have subscribed to our Newsletter or requested some product information/budget and this data is managed exclusively for the purpose of sending e-mails.

LEGAL REASONS FOR DISCLOSING YOUR DATA

Under certain circumstances, DUGRAF may disclose Personal Data, to the extent necessary or appropriate, to government agencies, consultants and other third parties for the purpose of complying with applicable law or a court order or subpoena, or if DUGRAF believes in good faith that such action is necessary to:

  • Comply with legislation requiring such disclosure;

  • To investigate, prevent or take action in relation to suspected or actual illegal activities or to cooperate with public bodies or to protect national security;

  • Execution of your contracts;

  • Investigate and defend itself against any third party claims or allegations;

  • Protecting the security or integrity of services (for example, sharing with companies that are suffering similar threats);

  • Exercising or protecting the rights, property and security of DUGRAF and its affiliated companies;

  • Protect the rights and personal safety of its employees, users or the public;

  • In the event of sale, purchase, merger, reorganization, liquidation or dissolution of DUGRAF.

DUGRAF will notify its customers, suppliers and partners of any legal demands that result in the disclosure of personal information, unless such notification is prohibited by law or court order, or if the request is an emergency. DUGRAF may contest such requests if it believes that they are excessive, vague or made by incompetent authorities.

SECURITY OF PERSONAL INFORMATION

All Personal Data will be stored in Dugraf's database or in databases maintained "in the cloud" by service providers contracted by our company, which are duly compliant with current data legislation.

Dugraf and its suppliers use various security procedures to protect the confidentiality, security and integrity of your Personal Data, preventing the occurrence of possible damage as a result of the processing of this data.

Although Dugraf uses security measures and monitors its system for vulnerabilities and attacks to protect your Personal Data from unauthorized disclosure, misuse or alteration, you understand and agree that there is no guarantee that the information may not be accessed, disclosed, altered or destroyed by breach of any of the physical, technical or administrative safeguards.

DATA RETENTION

Dugraf retains all the data provided, including Personal Data, for as long as the User's registration is active and as necessary for the performance of its services and sales.

Dugraf will retain your Personal Data and will keep your data stored until you request its deletion.

Dugraf may keep your Personal Data after receiving your request for deletion or if it is necessary to comply with legal obligations, resolve disputes, maintain security, prevent fraud and abuse and ensure compliance with contracts.

RIGHT TO ACCESS AND CONTROL YOUR PERSONAL DATA

Dugraf offers the User several options of what to do with their Personal Data collected, processed and stored, including its deletion and/or correction. The User may:


  • Deleting data: the User can request the deletion of some of their Personal Data (for example, if they are no longer needed to provide you with the services).

  • Changing or correcting data: Users can edit or request the editing of some of their Personal Data. The User may also request updates, changes or corrections to their data in certain cases, particularly if they are incorrect.

  • Place objections, limits or restrictions on the use of data: You may request that we stop using all or some of your Personal Data (for example, if we do not have the right to continue using it), or limit our use of such data (for example, if your Personal Data is incorrect or stored illegally).

  • The User has the right to access or take his/her data: the User may request a copy of his/her Personal Data and the data that the User has provided in a legible format in printed form or by electronic means.

The User may make the requests listed above by contacting our e-mail address contato@dugraf.com.br and these requests will be considered in accordance with applicable laws.

PERSONAL DATA PROTECTION OFFICER AT DUGRAF

Marcio Barrionuevo Ribeiro de Mendonça

E-mail: contato@dugraf.com.br 

CHANNEL FOR DEALING WITH LGPD DEMANDS

If you are a data subject, i.e. the owner of personal data, and wish to lodge a complaint about your data relating to DUGRAF, you can contact the Data Protection Officer directly through the channel shown above. 

REVISIONS TO THE POLICY

If Dugraf modifies this Privacy Policy, such changes will be published visibly on our website. This Policy is valid from its publication. If you have any questions about our privacy policies, please contact Dugraf at contato@dugraf.com.br.

MEDIATION AND FORUM SELECTION

This policy is subject to the Law of the Federative Republic of Brazil and the São José/SC District Court has jurisdiction to settle any dispute relating to it.