Dugraf remote service and technical visit - complete hybrid service for your company
In view of the major changes over the last two years due to the pandemic, Dugraf's remote technical support has developed into a very effective solutions tool.
The main advantage of remote support is that the service does not depend solely on a single person, their mobility and availability, as the work is carried out by an exclusive customer support team. What's more, with remote support, problems such as traffic jams, illnesses, accidents, etc. don't interfere with your company's service.
Today, Dugraf uses a variety of online communication tools to serve all its customers whenever they need it.
Face-to-face service
Although remote technical support is very efficient in many situations, we are always available to schedule face-to-face visits. This contact with the client is extremely important for us to understand their needs in depth and strengthen our partnership.
During our visits, we present the best products and services for your company or industry, test and maintain your equipment, and take the opportunity to exchange experiences with your technical team. We are present throughout the country, in Latin America, Central America and North America.
Dugraf technical training
Dugraf provides technical training for its staff with a focus on updating products and improving processes. We also offer training programs for new employees.
Get in touch and find out more aboutour remote and on-site technical support services. Our focus is on your company's success. After all, it's your success that makes ours!
